Designing a Human-Centered Onboarding Experience
The main tenet of design thinking is empathy for the people you’re trying to design for. Leadership is exactly the same thing – building empathy for the people that you’re entrusted to help. – David Kelley, Founder of IDEO First step: If you haven’t already, read The First 90 Days by Michael Watkins. Even skimming a summary can…
Cultivating a Design Community While Shipping a Design System
“If you want to build a ship, don’t drum up people to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.” – Antoine de Saint Exupéry Since I joined the tech industry, I can’t recall working for a company that didn’t go…
A Journey to Product Design OKRs
About two years ago, I clearly remember stepping into the CPO’s staff meeting on day one. In the room were several engineering and product management leaders. As the discussion shifted to product design, I could sense shared sentiments: It took some time for me to grasp why these perceptions existed. Each Business Unit’s planning was…
Validate your product design in 3 steps
There are lots of questions to ask ourselves in product design and development. Are we solving the right problems? Are we satisfying users’ expectations? Is it going to bring enough business outcomes? We all understand the importance of bringing evidence to these questions. The dilemma we face is that we need some data and evidence…
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Julie Lee's Projects 