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AI Quality Is Fundamentally a Design Problem

“You cannot use old maps to explore a new world.” — Albert Einstein “AI quality is fundamentally a design problem.” This was my conclusion at our design deep dive on our AI-enabled software development lifecycle (SDLC). We hear every day about how organizations are setting up AI SDLCs with new tools, agents, and automated workflows. […]

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I Led a North Star Metric Initiative. Here’s What I Learned.

The North Star doesn’t move, but it moves the sailor. — Unknown Two years ago, I attended a DesignX conference talk that reframed how I think about metrics. The speaker laid out how customer value and business impact can align through the North Star Metric (NSM) framework, and it stayed with me. This year, our […]